Posted by [IP Address: 203.177.24.1] 'Confused' on September 19, 2001 at 02:12:55 EST:
In Reply to: Re: basic question posted by [IP Address: 203.177.24.1] 'pmsm' on September 18, 2001 at 10:14:51 EST:
Hi PMSM
Can I not use order type SM01 to handle bought service and depot repairs? What is the effect if I made use of order type SM01 to handle customer repairs done in the company (not in the customer site)? Thanks in advance.
: : Hi there! I am new in SM. What is the difference between Repair Order and Service Order?
: : Thanks a lot.
: Ignore my previous answer, I was comparing a PM01 Order w/ a SM01/2 Order. I realized your question is really what is the difference between a SM01 Service Order and a SM03 Repair Order:
: SM01/2 Service Order - Field Service (i.e. company sends a repair man to the customer to fix a product).
: SM03 Repair Order - Depot Repair (Customer sends a broken component of the product back to the company so they can refurb./fix)