Re: Services (DIEN) in service orders

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Posted by [IP Address: 63.148.80.225] 'FM' on September 18, 2001 at 17:28:56 EST:

In Reply to: Services (DIEN) in service orders posted by [IP Address: 63.148.80.225] 'Nicholson' on September 18, 2001 at 16:47:11 EST:

You are right, there is no reason to enter a storage location for a service but there also is no reason to use a DIEN in a service order. DIEN's are mostly used for Service Contracts Order Type WV (TCODE VA41). If you want to charge a customer for service then either sell them a service contract and settle the Service Order to the Contract or if there is no contract then the charge for labor is tied to an activity type (material type DIEN) and when you confirm the Operations performed in a Service Order the labor charge will appear when you perform billing. Verify the process you are trying to perform.

Hope this helps!!!

--FM

: Hi everybody,

: I'm trying to create a service order with a DIEN (service) in the components view. The problem is that the system wants me to enter a storage location. It looks like it's a mandatory field.

: Do you know how I can change it because it makes no sense to enter a storage location for a service ?

: Thanks for your help.

Follow Ups:

Re: Services (DIEN) in service orders response to FM answer's Nicholson 16:07:10 9/19/01 EST (1)
- Re: Services (DIEN) in service orders response to FM answer's FM 16:42:13 9/19/01 EST (0)
Re: Services (DIEN) in service orders Grant 11:57:47 9/19/01 EST (1)
- Re: Services (DIEN) in service orders Nicholson 15:17:13 9/20/01 EST (0)

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Message: : You are right, there is no reason to enter a storage location for a service but there also is no reason to use a DIEN in a service order. DIEN's are mostly used for Service Contracts Order Type WV (TCODE VA41). If you want to charge a customer for service then either sell them a service contract and settle the Service Order to the Contract or if there is no contract then the charge for labor is tied to an activity type (material type DIEN) and when you confirm the Operations performed in a Service Order the labor charge will appear when you perform billing. Verify the process you are trying to perform. : Hope this helps!!! : --FM : : : Hi everybody, : : I'm trying to create a service order with a DIEN (service) in the components view. The problem is that the system wants me to enter a storage location. It looks like it's a mandatory field. : : Do you know how I can change it because it makes no sense to enter a storage location for a service ? : : Thanks for your help.

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