Does SAP support ITIL-processes ?

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Posted by [IP Address: 195.241.196.125] 'A. Engelman' on August 27, 2001 at 07:56:30 EST:

Does SAP support the processes as defined by the ITIL-standard (IT Infrastructure Library) ?
Can SAP's Customer Service (or Service Management) module be used to support ITIL-processes ?

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Message: : Does SAP support the processes as defined by the ITIL-standard (IT Infrastructure Library) ? : Can SAP's Customer Service (or Service Management) module be used to support ITIL-processes ?