Message:
: www.reachonline.co.uk : : : I will be helping a training team put together their SAP R/3 education and training requirements. We're trying to do the change management effort right. : : Below is what I have put together regarding education & training requirements. I'd appreciate some feedback from the group on how this looks from your perspective. Does it look like a pie in the sky? Does it look realistic? What would you add/discard? : : Thanks in advance ... : : Jennifer : : : : NON TECHNICAL EDUCATIONAL REQUIREMENTS : : Senior Management should receive the following education: : : Strategic level overview training : : ROI : : Benefits : : Outcomes : : Project Management : : Approach : : Go Live Strategy : : Middle Management & Departmental Management : : Overview of the system : : Overview of all business processes : : Change process for Business Processes : : Who the key stakeholder groups are : : Accuracy : : Master file “keepers” : : What has changed : : What hasn’t changed : : Go Live Strategy : : Supervisors & Workers: : : Overview of the system : : Overview of all business processes : : Change process for Business Processes : : How to DO common things (i.e. purchase things, find out about your budget) : : What has changed : : What hasn’t changed : : Master file “keepers” : : Go Live Strategy : : Non Users: : : High level overview of the system : : How to DO common things (i.e. purchase things) : : What has changed : : What hasn’t changed : : Help Desk: : : Overview of the system. : : Go Live Strategy. : : Support Strategy. : : TECHNICAL TRAINING REQUIREMENTS: : : Senior & Middle Management should recieve the following training: : : Overview. : : Financial reporting. : : Departmental Management & Supervisors: : : Overview. : : Business Processes : : Financial reporting. : : Transaction training. : : Workers (various): : : Business Processes : : Transaction reporting. : : Transaction training. : : Non Users: : : None. : : Help Desk: : : Overview of BASIS and ABAP : : System Overview.