Solman with sattelite system(what with AISUSER)

[Majlou79]

Hello,

I need urgently your help. We have connected our Solution manager to SAP OSS. Sendind and receiving of messages which were created in our Solman is OK. Afterwards we connected sattelite customer system R3. Sending of messages from that R3 to Solman is lso OK. Now we have problems with fowarding of these messages to OSS(messages which came from R3). There is a table with OSS users called AISUSER. There we have our OSS users without "S". In OSS we have all the necessary authorizations for our Solman Instalation number. But when came a message to our Solman from customer R3(another instalation number) and we want to forward it to OSS we got a message "Instalation number not known in the SAP customer notification system".
Summary: Our Solman, Our OSS user with authorizations for our solman, customer R3 connected to our Solman. I do not know, how to handle it...For the first time, when I wanted to send message from OUR Solman CREATED in OUR Solman I got "Instalation number not known in the SAP customer notification system" I added our Solman instalation number in OSS and it was OK afterwards. But with sattelite customer system i cannot do it, because of another OSS user and instalation number(The customer R3 instalation we can't add in OSS)

Thanks Majlou

[ctsgnb]

Check the table BCOS_CUST which should contain the RFC used to send msg to HelpDesk
Make sur the users has the correct authorizations (same as the one using the *_BACK RFC)

Additional piece of info :
Check the auto reaction method SolMan_Serv_Desk_Mess_on_alert
also do a search using SLF_MSG_SUBMIT keywords.

cheers

ctsgnb

[ctsgnb]

Hello,

I need urgently your help. We have connected our Solution manager to SAP OSS. Sendind and receiving of messages which were created in our Solman is OK. Afterwards we connected sattelite customer system R3. Sending of messages from that R3 to Solman is lso OK. Now we have problems with fowarding of these messages to OSS(messages which came from R3). There is a table with OSS users called AISUSER. There we have our OSS users without "S". In OSS we have all the necessary authorizations for our Solman Instalation number. But when came a message to our Solman from customer R3(another instalation number) and we want to forward it to OSS we got a message "Instalation number not known in the SAP customer notification system".
Summary: Our Solman, Our OSS user with authorizations for our solman, customer R3 connected to our Solman. I do not know, how to handle it...For the first time, when I wanted to send message from OUR Solman CREATED in OUR Solman I got "Instalation number not known in the SAP customer notification system" I added our Solman instalation number in OSS and it was OK afterwards. But with sattelite customer system i cannot do it, because of another OSS user and instalation number(The customer R3 instalation we can't add in OSS)

Thanks Majlou

sorry for my previous message i think i missunderstood your pb.
make sure the s-user you has enough authorizations.
I think there are some OSS notes about enabling multi S-user (or multi customer?) but maybe you should inform SAP as well (i don't know about license or access restrictions in this case)