Internet Sales 4.0 (R/3 Edition) & ECC 6.0

[bry422]

I have a fully functioning Internet Sales 4.0 app connected to an R/3 4.6C backend. The setup is working perfectly and has for several months. Our company is upgrading from R/3 4.6C to ECC 6.0.

We have a test SBX, running ECC 6.0, setup for testing. I am having major issues getting my Internet Sales 4.0 application to work. The first issue has to do with logging in (I should note that the SBX is a copy of our 4.6C PRD server).

All I have simply done so far is change, in the XCM config (b2b, trexr3, shop), the Jco host, from the 4.6C server to the new ECC 6.0 SBX. When I attempt to login, via the ISA login page, my password is not validated and I get a "user administration" error.

I have verified that the account in question is valid, not locked, and I am using the correct password.

What is really irritating is that when I put a trace on the login process, the log really doesn't show me anything of value (a Java trace, for lack of a better description). There is no "error" or "exception" in the log.

To further test, I removed all customizations made to the ISA and deployed a standard ISA B2B.ear file (SP9, I believe), but no luck.

I can repoint the Jco to any other of my 4.6C servers and the ISA site (login) works perfect. No other adjustments need to be made.

I guess my questions is, is there anything additional I need to do in order to connect ISA R/3 edition to an ECC 6.0 backend besides just changing the JCo connector?? I've search quite a bit at the Marketplace, looked for SAP Notes, Googled for hours...no luck.

Forgot to mention that when I run the "JCo Ping" tests from the various XCM web pages, the results are "green", so I can definately "see" the new ECC 6.0 server.

One last thing, assume my account name and password are both "bryan"...well, if I put "bryan" in the username field and "john" in the password field, and click the "Change Password" button, I am told that my password is incorrrect (interesting)...so, I'm thinking there must be communication going on. If I put the correct password and correct username, then click the "Change Password" button, I get the "user administration" error.

Thanks for any feedback!!

[crm_v]

this sounds like your user type is not correct.
are you using an alias (i.e. internet user) with isa?

[bry422]

this sounds like your user type is not correct.
are you using an alias (i.e. internet user) with isa?

I don't believe so. The accounts are SU01 accounts, that referrence a contact person. The data in the new ECC6 server is a complete client copy from our production 4.6C server. The data was copied, then the SAP software was upgraded to ECC6. So, I'm assuming (maybe incorrectly) that everything should be the same as it was in 4.6C.

Like I mentioned above, I've verified the account is there and it is not locked out. I've also verifed that the account has the correct reference partner attatched....everything with the account looks identical to how it looks in 4.6C.

[crm_v]

this may or may not help, we have isa connected to crm on occasion i have seen a similar issue where the password seems to be wrong (even though correct) to get around this we (re-)set an initial password which then corrects the problem.

the issue is on our list to investigate further when time permits.


regards.

[crm_v]

this may or may not help, we have isa connected to crm on occasion i have seen a similar issue where the password seems to be wrong (even though correct) to get around this we (re-)set an initial password which then corrects the problem.

the issue is on our list to investigate further when time permits.


regards.