Hi Folks,
I went through many posts myself on diff topics and found even if the message initiator confirms that the problem is resolved, there are more postings going on top.
I think, the resolution of the problem is important, and the message should be locked once the owner confirms the resolution.
You can also request message owners to make sure that they have to confirm once the problem is resolved, even if by their own efforts.
If there is any flag which can indicate status "Resolved", then people looking for solution by message title can get some solid options if they can search resolved messages.
Additionally, if there is an option for the message owner to request unlocking his message, if by any chance you lock it, It would give little bit more flexibility to the owner and explain why it should be unlocked.
Regards
Yatin Bhatt


