Customer Interaction Center

[??]

Hi !!

does somebody know how to modify menu options in the action box of the CIC?

and in "Environment"??

Thanks in advance

Regards
??

[cynthia]

Have you gone into the pretty painter with the screen or reviewed the elements in the graphical screen editor? If you are using screen pages from the web repository, you may just need to open that particular page in your html editor, make your changes, save it, test it and promote it.

[Guest]

If you haven't found it yet - transaction EWFC0.

You'd need to bind your configuration into profile(s) - transaction CICO.

Profile 00000001 is the default for IS-U.

It should be possible to assign the profile at every level of org structure (to leave the SAP thing the way it is and give your own profile to user, position, unit, etc.), but I haven't tried to figure out how... SAP help said something about using "mystical" Infotype

Hope this helps.

Cheers,
Janis