Vendor Warranty Scenario

[bryanlee]

Hi

We have a scenario where the client purchases devices from a vendor. When a servcie request is created for the device and it is found that the device is still under warranty, client performs the service, however they claim the cost towards the service from the vendor.

I tried to figureout this process in warranty claims, but couldn't get the head and tail of it.

Can anyone throw some light on this process and give some inputs as to how this can be captured in SAP.

Bryan

[bryanlee]

I have seen some posts in the past, which are not clear or suggest to use accounting indicators............I am not looking for this.

My interest is in claiming the cost from the vendor part. How can this be configured or customized.

[PJA]

Bryan,

Yes its part of Warranty Claims Processing.

But unfortunately I don't have any experience in this area

PeteA

[bryanlee]

Hi PJA,

Thanks for the link, but I already have it, I wasn't able to figureout where it says how the to claim the cost from the vendor for the services that the client has provided.

Bryan

[topibazz]

try using WORK CENTERS

Create a work center for the vendor, assing a cost center in it, assign the Work center in the order and post costs in that work center.

Rabiee