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link between sales order and service order

Logistics : SD and its sub-modules (Inquires, Quotes, Order Entry, SIS, Sales Contacts, Dist. & Billing)

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link between sales order and service order

Postby sapnaive » Mon Oct 20, 2014 5:22 am

Dear All,

In case anyone knows how to solve this issue.

Steps in re-producing the issue:
1) Create sales order (order type ZSOA), and service order is
created automatically (standard functionality through requirement type)
2) Later on, the sales order is changed, e.g. increased sales price,
and the order hits the credit limit and is blocked. Hence, the confirmed
quantity is zero, and the link to the already created service order is
lost. The service order will have status locked.
3) The sales order is released from credit block (transaction VKM1),
and this triggers a new ATP check with a new confirmed quantity and also
a new service order.

The issue is, that a new service order is created, instead of
re-establishing the link to the old service order, and un-locking the
old service order. It is especially a critical issue when step no 2 is
done after the service is complete. Then the costs are not settled
correctly and the document flow is useless.

Is there anything we can do about this? Preferable within SAP standard.

Please advise.

Thanks.
sapnaive
 
Posts: 189
Joined: Wed Apr 13, 2005 9:28 pm
Location: Malaysia

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