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cancel the return sales order

Logistics : SD and its sub-modules (Inquires, Quotes, Order Entry, SIS, Sales Contacts, Dist. & Billing)

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cancel the return sales order

Postby jolinchew » Thu Oct 16, 2014 2:31 am

after we issue delivery note for return sales order, we want to cancel return sales order, should we cancel the DO? or should we do re-shipment, which is better?
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Re: cancel the return sales order

Postby Frank Lai » Fri Oct 17, 2014 10:42 am

Hi

My 2 cents worth is this.. If your business process is such that the return order also serves as RMA that is communicated to the customer, it would be better to just get rid of the return delivery and keep the return order so that you don't confuse the customer with another RMA number. On the other hand if return order and delivery is only used internally then you can do it either way.

Frank
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