Serial# disappears during PGR in VL01N

[shuped]

Hi all,

We are using the sales order creation, return delivery (from customer to repair company), CS (or SM) order creation (for repair cost tracking), settlement to WBS element, billing document creation and delivery of repaired equipment from repair company back to customer process......all using the serial# for tracking the equipment throughout the process.

When the sales order is created, the 'incompletion log' allows for the recording of the serial# for the equipment to be repaired. During the return delivery (via VL01N), when the PGR (post goods receipt) is completed and the return delivery saved, the serial#, which was populated in the sales order via the incompletion log, has disappeared from the sales order. Following the rest of the process, we should be able to create the CS (or SM) order and have the serial# show up in it as well, however, when the serial# 'disappears' once the PGR is done, it is no longer available and is not transferred anywhere along the balance of the process (the CS order, customer delivery after the repair is done, etc.).

If anyone has any ideas or thoughts concerning this issue (of the disappearing serial# when the PGR is done within the return delivery via VL01N), I would appreciate it very much. I've completed various searches using several terms and nothing has been returned that appears relevant.

Regards,

David Shupe

[SDAJAY]

Hi David,

the way I look at it, while returning goods for repair why you need a serial number? The serial number might have already generated while you have done orginal delivery. All you should be using the the same serial number?

Secondly not sure if any user exit is used to clear Serial numbers for return process for the above reason. Please do check.

[shuped]

Hi there,

There would actually be scenarios where an equipment & serial# is in the system already (due to it be repaired in the past) as well as other scenarios where an equipment has never been repaired before (it was new and just sent for repair for the first time, which would trigger the auto-creation of the equipment master in that case). In both cases, the serial# provides the unique way to track it's progress when it's at the customer, is sent to the company for repair work then sent back to the customer again once completed. This is needed because there can be multiple equipments being repaired of the same material, however, each one has its own unique serial#.

For both cases, the status on the equipment is ECUS (at the customer site). Once it's received, the sales order is created (serial# entered via the incompletion log) and the VL01N delivery and PGR done to get it into stock. From the inbound/return delivery, the EDEL status should be set and the delivery document created, and they both occur. However, when the PGR (or PMS1 business transaction) is done, the ECUS status should no longer be active and the ESTO status should be set (all within the equipment status)........this isn't happening.

The material document for the goods receipt is created, however, it's only visible via MB51 and isn't found in the serial# history (with the sales order and delivery doc info) for that specific equipment. The stock quantity does increase by '1', as expected.

So, in summary, the post goods receipt done via VL01N isn't updating the equipment status or serial# history for the equipment involved.

The SAP version being used is SAP ERP 6.0 (ehp4).

If there are any other ideas or information available that may help resolve this issue, I would appreciate it.

Regards,

David

[Phegde]

Hello David,

Can you please let us know the end to end process for returning the customer materail.

We have the same scenario but we are not able to delivery the customer materail with reference to Sales Order return i.e. DOCUMENT TYPE RE.

Please help us.

Thanks
PH