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Email Output - .eml Format

Logistics : SD and its sub-modules (Inquires, Quotes, Order Entry, SIS, Sales Contacts, Dist. & Billing)

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Email Output - .eml Format

Postby Moongoose » Tue Sep 22, 2009 8:49 am

We currently send invoices to several customers via email. The invoice is attached as .pdf file. Several customers have complained that they are unable to open the invoice attachment we are sending them. After looking into it further it appears that these customers attachments are being "wrapped" inside of a .eml attachment which is then the attachment of the email. If you open the .eml you can find the .pdf file inside.

My question is, does anyone know why some customers are getting the .eml file with the .pdf inside, and the rest or simply getting the .pdf as they should. Then also, is there a way to prevent the .eml from occurring? I don't know if there is an issue with the way the customers email server is handling emails that are being sent directly out of SAP and if it is something we can do on our end, or if this is simply a customer side email issue.

Indiana, USA
Posts: 21
Joined: Wed Sep 24, 2008 2:16 pm

Re: Email Output - .eml Format

Postby dkatwa » Thu Jul 10, 2014 3:55 am

Hi Moongoose..did you get a response to this? I have the same issue in ECC6
Posts: 18
Joined: Wed Oct 24, 2007 5:44 am

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