Service desk field category display only

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Service desk field category display only

Post by rameijn » Tue Feb 18, 2014 4:14 am


Who could help me with the following.
The support desk notification is implemented on our system. Now I have migrated the solution manager system from 7.0 EHP 1 to Solution Manager 7.1. If I now open the support message screen the category field on the Fast entry screen is now display only. So I could not change the message from incident to “RFC”. Does somebody know how to change this field from Display only to changeable?

Kind regards,

Richard Meijn

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