Close support message

[rameijn]

Hello,

I’m installing and setting up the Service Desk on my Solution Monitoring system.
I’m able now to create a support message in my satellite system with menu action “Help  Create Support Message”. The message is put in the queue and could be edited in the tr-Solution_Manager under the Item “Service Desk  Messages”. When I open a message I’m able to change the status of the message form “New” to “ in progress” etc. but the item “Confirmed” is always gray!
Could anyone explain to me how I or the end user could confirm the message?
I couldn’t find a detailed description about the process flow only a global one.

Thanks for the information.

Kind regards,

Richard Meijn

[mitrak]

Hello,

edit the following object:


S_RFCACL

Fields:

ACTVT 16
RFC_CLIENT 001 ( your cl. no. of Solman )
RFC_EQUSER Y
RFC_INFO *
RFC_SYSID xxx ( SID of your Solman server )
RFC_TCODE * ( all transactions, it's harmless on solman )
RFC_USER Leave this field empty

You are done.

[Snowy]

mitrak,

that's enough,

you keep on breaking forum rules.

you are banned for 1 year.

Goodbye.