Service Desk notifications

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firesword
Posts: 159
Joined: Wed Feb 14, 2007 3:24 am
Location: Bulgaria

Service Desk notifications

Post by firesword » Mon Sep 07, 2009 7:39 am

Hi All,

We are trying to implement the Service Desk feature of the SOLMAN.
We established a trusted releationship RFC between our Productive and SOLMAN systems.
Now when a user clicks Help/Support Message, the SOLMAN system receives the message.

My question is :
Is it possible for the user to be notified for the status of his message,
by mail or by his SAP business workplace, and this to be done without creating an account/user for him in SOLMAN.

Or is it possible for the user to enter a transaction in the Productive system and see his message
status from there?

10x in advance
Fire


P.S.
I also want to know is it possible for us to be notified when new message arrives. Because it is hard
to enter SOLMAN and refresh the list of messages all the time :D . How this is done?
SAPCAR GUI
http://scn.sap.com/blogs/firesword/2012/04/18/sapcar-gui

mitrak
Posts: 237
Joined: Mon Mar 24, 2003 7:50 am
Location: Germany
Contact:

Re: Service Desk notifications

Post by mitrak » Mon May 16, 2011 5:58 am

Yes, have look and define the following auth. object:

Authorization Check for RFC User (e.g. Trusted System) S_RFCACL and the fields given underneath:

ACTVT 16
RFC_CLIENT
RFC_EQUSER
RFC_INFO
RFC_SYSID Y
RFC_TCODE
RFC_USER Do not maintain this field due to security !!!!

Hope, you can proceed further.
Kumar from Germany
B. Sc.(Physics) / Wirt. Informatiker
SAP Consultant

Snowy
Posts: 28790
Joined: Mon Oct 21, 2002 2:33 pm
Location: 3.1415926535

Re: Service Desk notifications

Post by Snowy » Wed May 18, 2011 7:42 am

mitrak wrote:Yes, have look and define the following auth. object:

Authorization Check for RFC User (e.g. Trusted System) S_RFCACL and the fields given underneath:

ACTVT 16
RFC_CLIENT
RFC_EQUSER
RFC_INFO
RFC_SYSID Y
RFC_TCODE
RFC_USER Do not maintain this field due to security !!!!

Hope, you can proceed further.
wtf... what is the relation between your answer and the question?

why raise ols topics out of the death?

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