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HOT JOB - SAP CRM Programmer Analyst, PA

PostPosted: Wed Jun 12, 2013 11:41 am
by harishc2013
Dear Candidate,

Looking for a SAP CRM Programmer Analyst for my client out of Cranberry Township, PA.
Only Green Card holders or US Citizens please. Salary: DOE. The position can
either be contract to hire or direct hire. Submit your Word resume if interested
to harishc@the-pivotal.com

The job description follows:

Job Description:

This position reports to the Manager of Web and Collaboration Applications. The successful candidate will support the maintenance of the existing SAP Customer Relationship Management (SAP CRM) solution for North American Sales, Customer Service, and Marketing. Duties and Responsibilities include the following:
• Perform maintenance and support of SAP CRM Sales, Service, and Marketing modules.
• Support and sustain the existing North American CRM instance with a team of Analysts.
• Create test scripts and drive integration and regression testing.
• Work with the business stakeholders to gather and document requirements, perform ROI and risk analysis.
• Work in a team-oriented environment with other IT staff to provide value-added applications and service that will support the organization.
• Successfully handle multiple issues and tasks, completing them on time, on budget while exceeding customer expectations.

This position reports to the Manager of Web and Collaboration Applications. The successful candidate will support the maintenance of the existing SAP Customer Relationship Management (SAP CRM) solution for North American Sales, Customer Service, and Marketing. Duties and Responsibilities include the following:
• Perform maintenance and support of SAP CRM Sales, Service, and Marketing modules.
• Support and sustain the existing North American CRM instance with a team of Analysts.
• Create test scripts and drive integration and regression testing.
• Work with the business stakeholders to gather and document requirements, perform ROI and risk analysis.
• Work in a team-oriented environment with other IT staff to provide value-added applications and service that will support the organization.
• Successfully handle multiple issues and tasks, completing them on time, on budget while exceeding customer expectations.


Special knowledge, skills and abilities required:
• Experience troubleshooting data synchronization between SAP ECC and CRM.
• Experience with functional design and configuration of SAP CRM.
• Experience with end-user support for SAP CRM, providing a high level of customer satisfaction.
• Experience performing data loads using list management and/or LSMW.
• Technical knowledge of Interaction Center (IC) web development and IC web client components.
• Ability to interact with other staff, including business staff up to and including management level.
• Good analytical and problem solving skills.
• Good verbal and written communication skills.
• Good planning and organizing skills.
• 1 – 10% travel (US, Canada and Mexico) required for education, conferences, on-site projects and implementations.
Preferred:
• Have a basic understanding of SAP ECC 6.0 and any of the core modules (CO, FI, HR, MM, PP, SD) and manufacturing business processes.
• In-depth experience with SAP ECC 6.0 Sales and Distribution (SAP SD) module.
• Experience in ABAP and ABAP OOPS, WebUI development, GenIL, WebDynrpo, Smart Forms, SAP Scripts, CRM reporting, and Java.
• Experience with Java or other object-oriented development with a focus on the MVC design pattern.
• Good understanding of business processes including, but not limited to sales, customer service, product service, and marketing.


Education and experience required:
• This position is available at two different career levels depending on experience, education, etc:
o Level one: 2 years of IT experience
o Level two: 3 years of IT experience plus 2 years of SAP CRM experience
• 2 years of experience maintaining and supporting SAP CRM for Sales, Service, and Marketing.
• Programming experience or training.
Preferred:
• Bachelor’s degree in Information Science, Computer Science, or related discipline
• Experience with an international work environment that includes team members from different countries and cultures.