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Forwarding a work item to another user on a deadline basis

Business WorkFlow

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Forwarding a work item to another user on a deadline basis

Postby DeathAndPain » Wed Apr 14, 2010 3:45 am

Hello,

I am creating an approvement workflow with several work items. Each of these has one user to act upon it.

If the appointed user for a work item does not execute it for 5 days, the work item is to be appointed to a different user. In other words, we are talking about a user substitution here, but not an immediate one: The substitute user shall get the item only if the original user does not act on it for 5 days.

I am trying to use the "Latest End"-condition for deadline monitoring of a workflow task to solve this. Trouble is, the deadline monitoring only offers sending a message in case of timeout, which is useless for me, or starting a different exit of the task by means of a modelled deadline. In this different exit I could present the work item to the substitute, but I do not see how I can re-join the original workflow path once the substitute has worked on the work item.

In short, this is what I desire:

  • User A gets a work item. He is the appointed user to work on this work item
  • User A does not act upon the work item for 5 days.
  • The work item is then forwarded to User B because user A failed to act on it within the time frame.
  • User B acts on the work item (instead of user A)
  • The work flow continues just as if user A had worked on it.
How can the above be achieved?
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Re: Forwarding a work item to another user on a deadline basis

Postby sapmail1234 » Thu May 05, 2011 12:27 pm

Hi !

We also have the same requirement. Can you please update the post if you find a good way of handling this ?

Thanks,

Su
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Re: Forwarding a work item to another user on a deadline basis

Postby sonia2010 » Sun Jan 15, 2012 1:09 am

Hi,
Please update the post..
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