Workflow issue with Service Entry Sheets

Business WorkFlow

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Wendy374
Posts: 11
Joined: Fri Jun 01, 2007 9:29 am

Workflow issue with Service Entry Sheets

Post by Wendy374 » Wed Sep 19, 2007 3:54 am

I wonder if you can help. We currently use workflow for the approval of service entry sheets. Whenever they are approved we get an email in our workflow master account which states : The work item "Exception in Workflow for Entry Sheet 1000XXXXXX" (ID 000004014168) of type B has the status ERROR. Initiate a correction measure so that the respective workflow (ID 000004012293) can be continued.

When we go into the Service entry sheet it has a green light and there is no issue, so we just file the email. It's irritating though as we have to check everyone.

Does anyone have an idea what could be causing this or where I could start to look?

Ha Tran
Posts: 28320
Joined: Sun Mar 30, 2003 8:29 pm
Location: Perth, Western Australia
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Re: Workflow issue with Service Entry Sheets

Post by Ha Tran » Wed Sep 19, 2007 4:07 am

Wendy374 wrote:I wonder if you can help. We currently use workflow for the approval of service entry sheets. Whenever they are approved we get an email in our workflow master account which states : The work item "Exception in Workflow for Entry Sheet 1000XXXXXX" (ID 000004014168) of type B has the status ERROR. Initiate a correction measure so that the respective workflow (ID 000004012293) can be continued.

When we go into the Service entry sheet it has a green light and there is no issue, so we just file the email. It's irritating though as we have to check everyone.

Does anyone have an idea what could be causing this or where I could start to look?
This posting is moved to the related forum.

Cheers,
HT

Bart
Posts: 1509
Joined: Wed Oct 30, 2002 3:03 am
Location: Antwerp, Belgium

Post by Bart » Wed Sep 19, 2007 4:13 am

According to me, this implies an error in your workflow logic.
Have a technical colleague look into the reason for the error.
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