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Opentext - ALVIEWER crashes on exit from pa20

Posted: Mon Oct 15, 2012 11:36 am
by gapplegate
Hi

We've got opentext tcp which we use to scan / upload the scans into sap pa20/30 j6ny..

We are able to view the documents just fine, its when we exit the document and press the green back arrow when in SAP that we get the following crash.

Alviewer.exe - application error

The exception unknown software exception (0xc0000005) occured in teh application at location 0x008eb744.

click ok to terminate the program


This happens when delivery sap (gui 720 ehp5) via both desktop client and via citrix.

Any ideas before i fire off a support ticket to OT?

Re: Opentext - ALVIEWER crashes on exit from pa20

Posted: Mon Oct 22, 2012 7:31 am
by gapplegate
This didnt work for me, but there is a fix on this site:

http://www.mcseboard.de/windows-forum-a ... 67320.html