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Profit Centre Determination from Service Management

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Profit Centre Determination from Service Management

Postby John O » Mon Nov 25, 2002 10:11 am

Hi,

Trying to determine correct profit centre for posting to R/3 from CRM service management. Using the Account Assignment Group on the CRM material master to identify profit centre in CRM. Using substitution rule (KECRM_0KEL) to map CRM account assignment group to profit centre in R/3. Not working. Any ideas?

John O
John O
 

Postby Lance » Thu Jan 02, 2003 6:35 am

Hi
We had the same issue. We contacted SAP (OSS) and they said that it was not supported as standard. CRM designed only to work with CO-PA (not CO-PC). THey did provide us with a potential work around, but they were not prepared to stand over it so we eventually settled for creating 2 new GL accounts for each of our profit centres, assigning the account assignment key to our service materials, and defaulting the profit centre on these GL accounts only (transaction OKB9 or OB52???).
Hope this helps.
Regards
Lance
Lance
 


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