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CRM Books

PostPosted: Fri Feb 27, 2015 1:05 pm
by sauravm
Hello all,

This is my first post in sapfans.

I am a SD Functional Consultant with 6+years of experience.

I am interested in CRM .

Can someone please suggest which area of CRM(eg.Middleware , Sales , Service etc) should I learn and also please suggest a book related to CRM .

Your expert advice will be highly appreciated.