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CRM Complaints with ERP Credit Memo request.

PostPosted: Wed Jul 10, 2013 6:53 am
by vicegerent
Hi guys,

We have the following requirement:

Our client wants to raise a credit memo request in relation to a complaint raised by a customer. This is used as a mechanism to compensate the customer a specific amount. The credit will be billed in ERP via an ERP Credit Memo Request.

So... does the standard Complaints transaction type support a credit memo request item being billed in ERP i.e. will the line item replicate to an ERP Credit Memo Request?

Can we generate a credit line item against the 'Complaint' transaction in CRM, which is then replicated to ERP as a CMR and then billed in ERP.

My understanding is that this is possible and is available in SAP CRM Standard solution, but want double check with someone who has actually worked in this area or implemented a solution similar to this requirement.

I would appreciate a quick feedback please.

Best regards,
vicegerent

Re: CRM Complaints with ERP Credit Memo request.

PostPosted: Tue Jul 16, 2013 11:21 am
by bgamble
vicegerent wrote:I would appreciate a quick feedback please.


Then you probably should post your question somewhere else