This website is not affiliated with, sponsored by, or approved by SAP AG.

Reason code-new scheme-different behavior with diff. role

CRM related discussion only

Moderators: Snowy, thx4allthefish, Lost Identity

Reason code-new scheme-different behavior with diff. role

Postby LWZ » Fri Mar 16, 2012 6:42 am

Hi'

We have used Reason Codes for a while for Call List activities
Now we want to change the reason codes and have created at new scheme and assigned it for the activity type. The old scheme is removed.

Now we have a problem to maintain the Reason Codes at the old Call List activities.

In our Sales and Marketing Role we can open an old activity, and we can choose from the old scheme. At new activities we can choose the new scheme - everything is fine.

At our IC-role we can only choose Reason codes from the new scheme - regardless if it is an old or new activity. When we choose a new Reason Code an error occur (saying that we cannot choose a Reason Code from this scheme - totally correct).

Have any of you experienced this behavior? If so - how have you solved it?

Thank you in advance an regards fro
Lone
:)
LWZ
 
Posts: 96
Joined: Thu Feb 19, 2004 9:46 am
Location: Aalborg, Denmark

Return to CRM :: SAP CRM

Who is online

Users browsing this forum: No registered users and 2 guests





This website is not affiliated with, sponsored by, or approved by SAP AG.