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sales rep in complaint item to follow order item's

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sales rep in complaint item to follow order item's

Postby sapnaive » Thu Mar 01, 2012 3:50 am

Dear all,

I'm creating a complaint with reference to an order.
In that order, the sales rep in the header is A while in the item is B.

When I create a complaint with reference to this order,
at the complaint header, the sales rep is A and at the complaint item is also A.

Do you guys know what should I do in order for the complaint item to inherit the sales rep value from the order item which is B in this case?

Please advise.

Thanks.
sapnaive
 
Posts: 188
Joined: Wed Apr 13, 2005 9:28 pm
Location: Malaysia

Re: sales rep in complaint item to follow order item's

Postby bgamble » Wed Mar 07, 2012 3:20 pm

I don't have access to a system now (which is why I am on sapfans) but you probably know that your partner determination procedure for the complain item category should have an access sequence that looks at previous document.
In my opinion, Pepper Spray is underutilized as an effective tool for scope control
bgamble
 
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Location: Prague CZ

Re: sales rep in complaint item to follow order item's

Postby sapnaive » Wed Mar 14, 2012 9:51 pm

tried few access sequences already but not working. do you know which access sequence i should use actually?
sapnaive
 
Posts: 188
Joined: Wed Apr 13, 2005 9:28 pm
Location: Malaysia


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