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CIC from core SAP ERP

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CIC from core SAP ERP

Postby SDConsultTO » Thu Jul 15, 2010 9:53 am

Hello,

I am looking for any help in setting up the Customer Interaction Center in SAP ERP (not CRM). Any documentation like a quickstart guide (user and configuration) or business process procedures, etc. would be helpful.

Also does anyone have any infomation about limitations on using SAP ERP CIC since I do not think it is in SAP's strategy to enhance it's functionality now that CRM is here.

Thanks in advance,
Doug
SDConsultTO
 
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