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UI 2006 Contact History Window show interaction records

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UI 2006 Contact History Window show interaction records

Postby RHERMAN » Mon Feb 15, 2010 5:22 am

Hi guys,

i've searched through the forum, but i can't seem to find an answer to my question.

For a customer, i'm trying to show interaction records in the ContactHistoryWindow.
With their current configuration, only service transactions are shown. Nothing else.

When i look at the same situation, using the IC_UTIL business role, the interaction records are shown. So it's possible!
However i cannot find the switch / configuraion where to initialise this.

Can anybody point me in the right direction.

thnx in advance

Gr

Rob
RHERMAN
 
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Joined: Mon Jul 20, 2009 7:33 am

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