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Account search in IC WebClient

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Account search in IC WebClient

Postby james.pallett » Tue Sep 22, 2009 3:02 am

Hi, hope someone can help with this as I'm slowly pulling my hair out...

We are currently using the IC WebClient with CRM 4.0. Our users have requested that we make a change to the Inbox Search function, so that when they search via the Account field, this returns all transactions where the value they enter in the field matches the ID stored against the Acitvity Partner.

Currently, if we perform a search against the Account field, it returns the transactions where the ID is stored against all the partner functions, so this includes Employee Responsible and the IC Agent etc too. I have tried looking at the methods within CRM_IC_INBOX_BADI, but I can't see a way of filtering out the other partner functions...

Does anyone have any examples of a similar implementation? Or does anyone know if there are some config steps that can achieve this? I've tried SDN but without luck.

Many thanks for your time.
James
james.pallett
 
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