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Problems with ERP Sales Order Scenario in CRM2007

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Problems with ERP Sales Order Scenario in CRM2007

Postby monks » Thu Aug 20, 2009 8:39 am

Hello,

I am working with a customer who has implemented SAP ECC6 and is in the process of implementing the CRM2007 customer interaction centre webclient. They want to implement the ERP Sales Order scenario rather than the CRM sales order scenario as they have a complex development for free goods in ECC and they want to avoid having to replicate this development in the CRM system.

There are a number of limitations to the ERP Sales Order scenario as per OSS note 1078575 and I was wondering if anyone has identified any workarounds to enable the following:-

1. Prompt the user if more than one ship to party exists for the sold to, and enable them to choose the ship to party from a list when creating an ERP Sales Order in the CRM interaction centre webclient.
2. Show the ATP quantity available at line item level when creating and ERP Sales Order from the CIC webclient.
3. Use of header and item pop up texts in the CIC webclient

Thanks, Mark
monks
 
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Joined: Thu Aug 20, 2009 8:32 am

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