SAP closes when T-code window used

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roadwarrior01
Posts: 236
Joined: Wed Apr 05, 2006 1:18 pm
Location: Calgary

SAP closes when T-code window used

Post by roadwarrior01 » Fri Oct 07, 2011 11:24 am

Just lately, one user is finding that when she enters a t-code in the t-code window and clicks Execute, she is kicked out of SAP.

She still has full menu functionality and can perform all her tasks. But as you can imagine this can be frustrating.

No other user has this problem. We have reinstalled SAP GUI but the problem persists.

any ideas?

TattooDave
Posts: 188
Joined: Mon Aug 23, 2004 12:26 am
Location: Brisbane, Australia

Re: SAP closes when T-code window used

Post by TattooDave » Sun Oct 09, 2011 7:25 pm

It would be helpful if you told us exactly what they are typing in the command field.

roadwarrior01
Posts: 236
Joined: Wed Apr 05, 2006 1:18 pm
Location: Calgary

Re: SAP closes when T-code window used

Post by roadwarrior01 » Mon Oct 10, 2011 7:43 am

This occurs whenever she enters a t-code, any t-code, in the t-code window. Whether she's already in a transaction and starts with /n, or from the main menu she enters the t-code itself, or with /n, invariably SAP kicks her out and shuts off. She has exactly the same authorization profile as a number of other users (same job function).

Snowy
Posts: 28797
Joined: Mon Oct 21, 2002 2:33 pm
Location: 3.1415926535

Re: SAP closes when T-code window used

Post by Snowy » Tue Oct 11, 2011 4:24 am

update SAPGUI to version 7.20... and apply latest SAPGUI patches on top... then, try again.

blueteeth
Posts: 499
Joined: Sat Apr 05, 2008 12:22 pm

Re: SAP closes when T-code window used

Post by blueteeth » Tue Oct 11, 2011 6:51 am

Is this problem local to a desktop where SAPgui is loaded? Have you made "she" to login from another desktop and try? Have you asked another "He" to login from "she's" desktop and check?

Sorry, my questions do not give a solution, but the approach is commonsensical troubleshooting :)

Cheers
BT

roadwarrior01
Posts: 236
Joined: Wed Apr 05, 2006 1:18 pm
Location: Calgary

Re: SAP closes when T-code window used

Post by roadwarrior01 » Wed Oct 12, 2011 5:29 am

We did try the user logging in at another user's computer - and there she has no problem. We also reviewed the version and patch level of her SAP GUI - it's the same as that other user, and the same as my own. We also tried reinstalling just to be sure - she still has the problem, but only on her own computer.

Snowy
Posts: 28797
Joined: Mon Oct 21, 2002 2:33 pm
Location: 3.1415926535

Re: SAP closes when T-code window used

Post by Snowy » Fri Oct 14, 2011 4:09 am

try these steps:

1. uninstall SAP
2. reboot PC
3. delete c:\program Files\SAP
4. delete c:\program Files (x86)\SAP (if it exists)
5. delete c:\program Files\common\SAP
6. delete c:\program Files (x86)\common\SAP (if it exists)
7. open regedit and delete key: HKEY_CURRENT_USER\Software\SAP
8. reboot again.
9. install SAPGUi 7.20
10. reboot PC once again
11. installl SAPGUI 7.20 patch 8 or newer
12. yeah... reboot again.
13. problem should be fixed.

Good luck.

blueteeth
Posts: 499
Joined: Sat Apr 05, 2008 12:22 pm

Re: SAP closes when T-code window used

Post by blueteeth » Sun Oct 23, 2011 8:04 am

Aarrrgh!! The 13 evil steps again :evil:

roadwarrior01
Posts: 236
Joined: Wed Apr 05, 2006 1:18 pm
Location: Calgary

Re: SAP closes when T-code window used-SOLVED

Post by roadwarrior01 » Mon Oct 24, 2011 4:16 am

Thanks to Snowy! I referred the procedure to our Help Desk and they brought our user back to normal.

I'm printing off the solution and posting it on my wall.

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