Pr ctr missing when reposting customer payment

[EXTMOLY]

Hi,
we are using the new GL. When customer payments are posted to the wrong customer, we need to repost the item. We use F-04 or F-32 and debit customer A and credit customer B. However, the field for profit center is not available. The customer reconciliation account has profit center optional. The posting keys have profit center optional. So why can't I see the field when posting? We are now getting DUMMY profit center instead.
Any ideas?
Monica

[Boots56]

I have exactly the same issue. Did you find a solution?

[sachin.love]

Hi

Don't try to post the entry by debiting customer A and crediting customer B. Instead, enter Customer B and then select Customer A by selecting Process open items. This way, the profit center already entered in Customer A line item will be picked up and you wont get the error. u can do it through F-04.

Regards
Sachin

[Lycke]

Hi Sachin,

we have tried that also. We have an item posted to customer A. So we pick up this item, clear it and repost to customer B. The ne document will get the same profit center on customer A as the original posting, which is good. But the posting to customer B still gets Dummy. And there is no field available to input a correct profit center.

How could we get the item on customer B to get the correct profit center too?

Kind regards,
Lycke